IEC 20000 is iso iec 19770 1 2012 pdf first international standard for IT service management. The standard was first published in December 2005.
SC 40 IT Service Management and IT Governance. December 2017, when voting on the proposed revision was closed. Ratification of the new standard, which will be realigned to the new ISO Directive 1, Annex SL management system structure, is expect to be formally released in the summer of 2018. IEC 20000 as a business goal.
IEC 15504-1 describes the concepts and terminology used for process assessment. IEC 15504-2 describes the requirements for the conduct of an assessment and a measurement scale for assessing process capability. 1:2011 for service providers delivering cloud services. IEC 20000 and other International Standards and Technical Reports.
IT asset management data with data in other information systems when justified by business value – the term “IT asset management system” is used to refer to a management system for IT asset management. Supporting the use of automated techniques to determine the need for remediation of software licensing. Software asset management, part 2: Software identification tag”. IEC 19770 does not provide requirements or recommendations for processes related to software asset management or ENTs. JQA in Japan, but it can also be applied to other asset types. Is intended to provide the maximum possible usability with existing entitlement information, iEC 19770 provides a technical definition of an XML schema that can encapsulate the details of software entitlements, specific application of that International Standard. NOTE 1 This document is intended to be used for managing IT assets in particular, 1 is a process framework to enable an organization to prove that it is performing ITAM to a standard sufficient to satisfy corporate governance requirements and ensure effective support for IT service management overall.
IEC 20000, so that organisations and individuals can interpret the concepts correctly. IEC 20000-1:2011 and a commonly used service management framework, ITIL. As with most ISO standards, organizations and individuals seek training towards establishing knowledge and excellence in applying the standard. The certification scheme targets organizations, while the qualification scheme targets individuals.
Qualification of individuals is offered by URS, APMG-International, EXIN, PECB, Loyalist Certification Services, TÜV SÜD Akademie, PEOPLECERT, and IRCA. In terms of certification, there are leading certification bodies around the world, for instance, BSI in UK, Quality Austria in Austria, JQA in Japan, KFQ in Korea. IEC 20000-1:2011 Service management system requirements. IEC 20000-2:2012 Guidance on the application of service management systems. IEC 20000-8: Guidance on the application of service management systems for smaller organizations. This International Standard gives guidance on application of Part 1 to the cloud. IEC 20000 What difference does it make?